TRUST Security- Your Authorized ADT Dealer in Minnesota  
  
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Twin Cities:
952-914-9300
 
  
Rochester:
507-536-9000
  
   
  
"We make sure bad things don't happen to good people".
   








The ADT 
Command Center
 
About TRUST Security

GUIDING PRINCIPLES: Serve Our Customers - 
We seek all customer comments, and complaints, 
and firmly believe that every interaction is an 
opportunity to create a customer for life. We listen, 
we care, and we act to exceed their expectations 
and provide the best customer experience possible. 

Get it Done Through Teamwork - We believe the 
team is stronger than the individual. We rely on the 
collective talent and creativity of each team member 
and partner to continuously improve. We treat every 
team member with honesty, candor, and respect. 
Most importantly, we celebrate our team victories 
and have fun every day.

Innovate to Win - We must constantly reinvent 
ourselves and challenge assumptions that limit 
our opportunities. We strive to anticipate future 
customer needs and then we solve what may seem 
unsolvable. We know that experience and feedback 
from our customers is the fuel for our future break-
through innovations.

Create Superior Value - We value our precious 
human and capital resources. We focus on doing the 
right work at the right time and wisely deploy our 
resources at all times. We are committed to creating 
superior value for all TRUST Security stakeholders 
including our customers, partners, investors, employees 
and the communities in which we serve.

Who is ADT?

ADT maintains a state-of-the-art Command Center in Denver, Colorado. ADT utilizes leading-edge electronic security technology to help highly trained professionals monitor security, fire and critical situation alarms around the clock.

  • ADT can help protect your home and family.
  • ADT helps protect over 2.5 million customers nationwide.
  • ADT has been helping to protect homes and businesses for over 125 years.
  • ADT is America's largest and most trusted electronic security services company.
  • ADT's nationwide Customer Monitoring Centers are staffed by ADT professionals day and night.
  • ADT uses advanced technology to monitor security, fire and critical condition alarms around the clock.
  • State-of-the-art, U.L.- listed computers and reliable backup power, help insure our Customer Monitoring Centers are on line.
 
Frequently Asked Questions (FAQ)
Q. Free* Alarm System? What's the catch?
A. ADT can afford to defray the expense. The monthly monitoring will eventually amortize the initial loss on equipment and labor. 

Q. Can I live anywhere n the USA? 
A. ADT has a dealer network throughout the USA. Submit your name and telephone number on the "Sign Up" page and a local dealer will contact you. 
Installation and Service will be provided by the local ADT authorized dealer. Monitoring and Billing will be done by ADT. 

Q. What is the difference between a "HARD-WIRED" or "WIRELESS" System? 
A. A hard-wired system is installed when a basement's ceiling is unfinished. Tiny contacts are hidden in the door frame or window well. The actual 
wires are out of sight.  For finished basement ceilings or additions beyond the original foundation wireless transmitters are used to send signals to 
the control panel. 

Q. What are the main components of an Alarm? 
A. Control  Panel w/ battery back-up B. Keypad C. Door / Window Contacts or transmitters D. Motion detector(s) E. Siren 

Q. What other devices are common additions to compliment a basic alarm? 
A. Glass Break detector(s), B. Smoke Detector C.Carbon monoxide detector D. Low temperature device E. Wireless keypads and remotes. 

Q. Isn't is better to have my alarm monitored by a near by station? 
A. Proximity to the central station is irrelevant. ADT's Stations  operate 24 hours a day. Signals are received electronically with no time differential 
whether your home is 1 block or 1000 miles from a central station. 

Q. What happens when the alarm goes off? 
A. A trained dispatcher will call your home to verify if you have set the alarm off by mistake asking for your password. If there is no answer after 5 
rings or the correct password is not given the police are immediately notified. Your control panel is a computer that identifies which door/window or 
motion detector has triggered the alarm.  The police are given accurate information as to where the intrusion took place. ADT then contacts you or a 
designated friend or relative.  All of this data instantly appears when a signal is received. Your alarm will automatically shut off within 12-17 
minutes and rearm itself. 

Q. How loud is the siren and will it bother the neighbors, if I set it off by mistake? 
A. The siren is 95 decibels and pursuant to alarm code ordinances sirens are installed inside the home. The siren is loud enough to be heard by any 
thief on the perimeter who tries to break in but will not bother your neighbors if you set it off by mistake. (the siren is very inconspicuous in design, 
looking something like an intercom) 

Q. Does ADT charge for false alarms? 
A. No, ADT will never charge for a false alarms 

Q. Do the Police charge for false alarms? 
A. Some municipalities have implemented a fine for nuisance calls. Typically the 3rd violation in a year averages $25.00. Since your system is 
monitored and ADT verifies all alarms the police are only dispatched for real emergency's. Your tax dollars pay for these. 

Q. I already have smoke detectors, Why would I want to add additional ones to my alarm system? 
A. Adding Smoke and fire protection to the system assures the fire department will be called, should there be smoke when you are not home. Smoke 
detectors as part of your alarm are "supervised" 24 hours a day even if you forgot to set your alarm. 

Q. Is there an extra monitoring charge for additional equipment? (I.E. Smoke detectors, Carbon monoxide detectors) 
A. No. 

Q. What happens if we lose the electrical power in our home? 
A. The system has a reserved battery housed in the control panel for this emergency. It is re-charged when the power returns. 

Q. How difficult is it to operate? 
A. A child can operate this system, a 4 digit pin number allows full control of your system. 

Q. How about my Pets? (cats, dogs) 
A. Specially designed motion detector(s) or "pet alleys" are used, oblivious to their movement. 

Q. In an emergency can I summon the police or fire departments? 
A. Yes, the keypad has emergency Police and Fire panic buttons. 

Q. Who will help me design my alarm? 
A. A trained security consultant will visit your home and design the most effective system for your needs as well as answering all your questions. 

Q. Who will install my system and how long does it take? 
A. A licensed installer will visit your home. A typical basic system can be installed in 2 - 3 hours. 

Q. How will I be billed? 
A. ADT direct debits a major credit card or a pre-approved checking account monthly.

Q. Will my insurance company give me a discount for installing an alarm system? 
A. Yes, Discounts vary between 5-20% with the maximum being allowed for systems monitored for fire as well as burglary. 

Q. What are ADT's requirements to have an alarm system installed through and authorized dealer? 
A. You must be homeowner - Credit approval required - 3 year monitoring agreement is also required. 

Q. Who is TRUST Security? 
A. A privately owned alarm company that markets exclusively for ADT under contract as an authorized ADT Dealer. 
Monitoring, service and billing is 100% ADT.
     
  
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